Toolmill Briefswhat companies are building, read from their hiring

Company brief · updated 2026-10-18

Airbnb

airbnb.com · Consumer · Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide

191open roles
88new in 30 days
50closed in 30 days
17remote-eligible
steadyhiring velocity

What they're building

Generative AI for Community Support (CSxAI) strong signal

Today: Customer support for guests and hosts on a travel platform ("Get an Airbnb for every kind of trip"), already partly run by an AI Assistant.

Roles: Staff Machine Learning Engineer, Assistance Engineering · Senior Machine Learning Engineer, Assistance Engineering · Principal Machine Learning Engineer- LLM Fine-tuning and Optimization · Senior Staff Machine Learning Engineer, Post Training · Staff Platform Manager, Conversational Products · Staff Platform Manager, AI Personalization · Data Scientist - Algorithms, Community Support

Requirements mention: agentic AI system · LLM fine-tuning · LLM driven chatbot · RAG/Search · LLM evaluation and testing automation · personalization systems

Inference: Airbnb is expanding an AI support assistant that already serves guests and hosts, with hiring for fine-tuning, post-training, evaluation and personalization of its own models.

Unified quality program for high-volume Community Support strong signal

Today: Customer support delivered partly through "a network of outsourced partners in EMEA and LATAM, measured by NPS."

Roles: Senior Manager, Quality, Volume Tiers (Canada) · Senior Manager, Quality, Volume Tiers (Ireland) · Directeur·rice principal·e de la qualité, niveaux de volume · Senior Manager, Vendor Operations & Customer Support

Requirements mention: consolidating fragmented QA frameworks into a unified operating model · deploying AutoQA across Volume Tiers · AI/ML assisted QA tools · vendor partner governance

Inference: Airbnb is merging separate QA frameworks for its Global English and Rest of World support tiers into one model and rolling out automated QA. The leadership roles are based in Canada and Ireland; the French and English Canada listings are likely one role.

AirCover insurance platform and claims operations moderate signal

Today: AirCover, described in postings as "Host liability insurance, Experiences liability insurance and Host damage protection."

Roles: Staff Software Engineer, Payments (AirCover Insurance Platform) · Engineering Manager, Payments (AirCover Insurance Platform) · Complex Claims Manager (Canada) · Complex Claims Manager (United States) · Gestionnaire des réclamations complexes · Quality Manager, AirCover · Gestionnaire de la qualité, AirCover

Requirements mention: policy and coverage management · enrollment · regional rules · Captive Insurance · Large Loss Claim reviews

Inference: The Engineering Manager posting says the platform is moving from region-by-region builds to a configurable, global one, which points to AirCover launching in more regions.

Airbnb Hotels (including HotelTonight) supply build-out strong signal

Today: Hotel booking through the Airbnb Hotels organization, "which includes HotelTonight", alongside homes.

Roles: Senior Market Manager (Los Angeles, United States) · Market Manager (Missouri, United States) · Market Manager (South Carolina, United States) · Senior Enterprise Account Manager (Singapore) · Enterprise Account Operations Associate (London, United Kingdom) · Senior Sales Operations Lead · Senior Demand Generation Specialist, Hotels (12M FTC)

Requirements mention: new sales · account management · hotel pricing and revenue management · B2B demand generation · HotelTonight

Inference: Airbnb is adding sales, account and inbound demand-generation roles to sign hotels. The Hotels Acquisition posting states a goal of 'the world's largest supply of boutique and independent hotels'.

Host supply sales, including Luxe and professional hosts moderate signal

Today: "8 million vacation rentals"; a Supply Team focused on "retention, growth, and optimization of small and medium host accounts".

Roles: Sales Development Representative, Luxe · Senior Market Manager (Luxe supply, Los Angeles, California, United States) · Market Associate (São Paulo, Brazil) · Market Associate (Mexico City, Mexico) · Market Associate (Milan, Italy) · Account Manager (London, United Kingdom) · Senior Manager, Field Operations (Mexico City, Mexico) · Business Development Manager (Berlin, Germany)

Requirements mention: cold calling · outbound prospecting · new sales · account management · Fluency in Portuguese and English

Inference: Airbnb is staffing host acquisition and account roles in several countries, including a new EMEA-wide Business Development function focused on professional supply (role based in Berlin).

AI-assisted developer tooling, testing and build infrastructure strong signal

Today: The internal engineering platforms behind the Airbnb apps and backend services.

Roles: Staff Software Engineer, iOS Platform · Senior Software Engineer, iOS Platform · Senior Fullstack Software Engineer, Quality Platform · Early Career Mobile Software Engineer, Quality Platform · Mobile Software Engineer, Tech Foundations · Early Career Software Engineer, Quality Engineering · Senior Software Engineer, Service Tools · Lead Platform Manager, Tech Foundations · Senior Manager, Technical Program Management (Data, Reliability & Developer Experience)

Requirements mention: Agentic AI · AI-assisted development · AI/LLMs · Bazel · Playwright · CI/CD

Inference: Airbnb is building AI agents into its own testing, CI and build workflow. Five of these roles are in Brazil, two of them early-career.

Where the headcount is going

DepartmentOpen
Software Engineering48
Business Development21
Community Support21
Product Management16
Sales14
Business Operations/Analysis11
Financial Planning and Analysis5
Analytics5
Design4
Technical Program Management4
Legal3
Data Science3

Of 159 open roles, Software Engineering (41) and Community Support (18) lead, followed by Product Management (14) and Business Development (13), so hiring is weighted toward engineering and customer-facing operations.

Who they need

Seniority: Mostly senior (59), staff (37) and manager (37) roles, with 15 mid-level, 5 principal, 1 director and only 5 junior.

Skills named most: SQL (31 roles), Python (25), Salesforce (21), Java (17), account management (15), CRM software (15), Excel (14), Kotlin (10), Tableau (10), LLMs (8)

Locations: Mostly United States (58 listed as United States, plus 8 Remote - USA, 2 USA and San Francisco listings), then Canada (12), Brazil (6), Singapore (5) and Tokyo (5). 19 roles are remote; these are US-based or listed simply as 'Remote', and none of the Brazil roles is remote.

How to use this

If you're applying: Engineers should look at the Software Engineering roles that name their languages. Early-career engineers should look at the Quality Platform and Quality Engineering roles in São Paulo. Check language requirements per posting: French for the Canada recruiter and support roles, Portuguese for the São Paulo Market Associate, Mandarin for the Customer Service Partner Operations Manager roles. Several Canada roles are posted in both French and English and are likely the same job.

If you're selling or recruiting: 51 roles opened in the last 30 days against 38 in the prior 30, with 2 closed. Recent postings cluster in Community Support quality, AirCover, Hotels sales and engineering platform teams. Community Support works with outsourced BPO partners and is deploying AI-assisted QA tools (AutoQA, Observe.AI), which makes it the clearest buyer for vendors.

Get told when Airbnb opens new roles.

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Open roles (191)

TitleDepartmentLocationPosted
Connectivity Partner ManagerBusiness DevelopmentUnited States2026-10-23
Senior Compliance Lead, EMEABusiness Operations/AnalysisBrussels2026-10-23
Senior Compliance Lead, EMEABusiness Operations/AnalysisDublin, Ireland2026-10-23
Senior Compliance Lead, EMEABusiness Operations/AnalysisLondon, United Kingdom2026-10-23
Sr. Staff Experience DesignerDesignLondon, United Kingdom2026-10-22
Staff Experience DesignerDesignLondon, England2026-10-22
Manager, Engineering, Dev AISoftware EngineeringUnited States2026-10-22
Senior Counsel, Product PrivacyLegalUnited States 2026-10-22
Systems Engineer, Tech Foundations (Jira cloud)Software EngineeringBangalore, India2026-10-22
Senior Support Specialist, PremiumCommunity SupportGurugram, India2026-10-22
Software Engineer, PaymentsSoftware EngineeringRemote, USA (remote)2026-10-21
Market AssociateSalesParis, France 2026-10-21
Manager, Key Accounts - HotelsSalesBerlin, Germany2026-10-21
Manager, Key Accounts - HotelsSalesDublin, Ireland2026-10-21
Manager, Key Accounts - HotelsSalesBarcelona, Spain2026-10-21
Manager, Key Accounts - HotelsSalesMilan, Italy2026-10-21
Manager, Key Accounts - HotelsSalesParis, France2026-10-21
Manager, Key Accounts - HotelsSalesLondon, United Kingdom2026-10-21
Market Manager SalesParis, France2026-10-21
Product Manager, LATAM (São Paulo, Brazil)Product ManagementSão Paulo, Brazil2026-10-21
Product Manager, LATAM (Miami or San Francisco)Product ManagementMiami, San Francisco2026-10-21
Product Manager, LATAM (Mexico City, Mexico)Product ManagementMexico City, Mexico2026-10-21
Product Manager, TripsProduct ManagementUnited States 2026-10-20
Product Manager, Social FeaturesProduct ManagementUnited States2026-10-20
Market Coordinator (12 Month Fixed-Term Contract)SalesParis, France 2026-10-20
Senior Software Engineer, Streaming Infrastructure Software EngineeringUnited States2026-10-20
Senior Data Scientist, People Analytics & ResearchData ScienceRemote - USA (remote)2026-10-19
Senior Manager, Content & Knowledge ArchitectureCommunity SupportCalifornia, United States, Oregon, United States, Washington, United States2026-10-19
Market AssociateSalesBarcelona, Spain2026-10-19
Senior Operations Manager, LuxeBusiness DevelopmentCanada2026-10-19
Senior Operations Manager, LuxeBusiness DevelopmentUnited States 2026-10-19
Gestionnaire sénior des opérations, LuxeBusiness DevelopmentCanada2026-10-19
Office Manager, China (Executive Administration and Workplace)PeopleBeijing, China2026-10-19
Senior Analyst, Frontline PerformanceTrust and SafetyIreland, United States2026-10-16
Staff Data Engineer, Tech FoundationsEngineering & TechnologySan Francisco, CA2026-10-16
Senior Communications Manager, Spanish-Speaking South AmericaCommunicationsSão Paulo, Brazil2026-10-16
Quality Insights LeadCommunity SupportGurugram, India2026-10-16
Engineering Manager, Tech FoundationsSoftware EngineeringBangalore, India2026-10-16
Staff Software Engineer - Hosting ServicesSoftware EngineeringLondon, United Kingdom2026-10-16
Senior Manager, SafetyCommunity SupportGurugram, India2026-10-16
Senior Growth Marketing Lead (SEO, AEO, GEO)MarketingUnited States2026-10-16
Staff Technical Program Manager, Infrastructure SecurityTechnical Program ManagementUnited States2026-10-15
Strategic Finance & Analytics Intern (MBA)InternUnited States2026-10-15
Market ManagerBusiness DevelopmentPortland, Oregon2026-10-14
Market ManagerBusiness DevelopmentPhoenix, Arizona2026-10-14
Gestionnaire, Excellence de la prestation de servicesCommunity SupportOntario, Canada, Quebec, Canada2026-10-14
Delivery Excellence ManagerCommunity SupportOntario, Canada, Quebec, Canada2026-10-14
Senior Analyst, France & Netherlands (12 Month Fixed-Term Contract)Financial Planning and AnalysisParis, France2026-10-14
Engineering Manager, Secure Development EngineeringSoftware EngineeringUnited States2026-10-13
Counsel, Corporate LegalUnited States2026-10-13
Senior Software Engineer, Analytics InfrastructureSoftware EngineeringBrazil2026-10-13
Software Engineer, Analytics InfrastructureSoftware EngineeringBrazil2026-10-13
Program Manager, Community SupportProgram ManagementUnited States 2026-10-13
Principal, Strategic Finance & Analytics, TechnologyFinanceUnited States 2026-10-13
Market Manager, Italy (Hotels)Business DevelopmentMilan, Italy2026-10-13
Market Manager, Spain (Hotels)Business DevelopmentBarcelona2026-10-13
Market Manager, France (Hotels)Business DevelopmentParis, France2026-10-13
Market Manager, DACH (Hotels)Business DevelopmentBerlin, Germany2026-10-13
Market Manager, UK (Hotels)Business DevelopmentLondon, United Kingdom2026-10-12
Product Manager, API PlatformProduct ManagementUnited States2026-10-09
Staff Software Engineer, Data AuthoringSoftware EngineeringUSA2026-10-09
Staff Software Engineer, iOS PlatformSoftware EngineeringUnited States2026-10-09
Senior Software Engineer, iOS PlatformSoftware EngineeringUnited States2026-10-09
Business Operations and Growth Lead, AsiaBusiness Operations/AnalysisSingapore2026-10-08
Senior Host Communications Strategy LeadCommunitySan Francisco, United States 2026-10-07
Principal, Strategic Finance & Analytics, IncubationsFinanceUnited States 2026-10-07
Senior Market ManagerBusiness DevelopmentLos Angeles, United States 2026-10-07
Market ManagerBusiness DevelopmentMissouri, United States 2026-10-07
Market ManagerBusiness DevelopmentSouth Carolina, United States2026-10-07
Sales Development Representative, LuxeBusiness DevelopmentMexico City2026-10-06
Staff Software Engineer, Payments (AirCover Insurance Platform)Software EngineeringRemote - USA (remote)2026-10-06
Senior Manager, Technical Brand & ContentTechnical Program ManagementRemote - United States (remote)2026-10-06
Senior Manager, Technical Program Management (Data, Reliability & Developer Experience)Technical Program ManagementUnited States2026-10-06
Senior Fullstack Software Engineer, Quality PlatformSoftware EngineeringBrazil2026-10-06
Staff Software Engineer, Cloud Infrastructure Software EngineeringRemote, USA (remote)2026-10-06
Senior Sales Operations LeadBusiness Operations/AnalysisUnited States 2026-10-01
Staff UX Writer, AIArt and CreativeUnited States2026-10-01
Senior Manager, Vendor Operations & Customer SupportCommunity SupportDublin, Ireland2026-10-01
Global Initiatives CuratorDesignSan Francisco, CA2026-09-30
Senior Program Operations ManagerStrategy & PlanningTokyo, Japan2026-09-30
Senior Demand Generation Specialist, Hotels (12M FTC)Program ManagementFrance, Italy2026-09-30
Senior Social Manager, InstagramCommunicationsSan Francisco, United States 2026-09-29
Senior Staff Engineer, Guest & Host (Host Listings & Quality)Software EngineeringUnited States2026-09-29
Engineering Manager, Guest & Host (Host Listings & Quality)Software EngineeringUnited States2026-09-29
Policy Manager, Consults and EscalationsPublic PolicySingapore2026-09-28
Senior Enterprise Account ManagerPartnershipsSingapore2026-09-26
Senior Machine Learning Engineer, TrustSoftware EngineeringSan Francisco, CA2026-09-24
Associate Principal, Procurement Innovation Supplier ProgramsFinancial Planning and AnalysisUnited States 2026-09-24
Senior Staff Data Engineer, Foundational DataSoftware EngineeringUnited States2026-09-22
Senior Executive IT Support Engineer, Tech FoundationsNon-Software EngineeringSan Francisco, CA2026-09-18
Principal, Strategic Finance & Analytics, AcquisitionFinancial Planning and AnalysisUnited States 2026-09-18
Lead Platform Manager, Tech FoundationsProduct ManagementUnited States2026-09-18
NextStay Fellow, Tech Ops & ProgramsEarly Career ProgramsUnited States2026-09-17
Senior Software Engineer, Tech FoundationsSoftware EngineeringSan Francisco, CA2026-09-17
Staff Advanced Analytics, Community Blueprint & QualityAnalyticsUnited States2026-09-16
Lead Advanced Analyst, Integrated MarketingAnalyticsUnited States2026-09-16
Senior Business Operations LeadBusiness Operations/AnalysisLondon, United Kingdom2026-09-16
Staff Workday Integration Engineer, Tech FoundationsInformation TechnologyUnited States2026-09-15
Host Communications Strategy LeadCommunityUnited States2026-09-15
Senior Software Engineer, StorageSoftware EngineeringUnited States2026-09-14
Senior Market ManagerBusiness DevelopmentLos Angeles, California, United States2026-09-14
Product Manager, Community SupportProduct ManagementRemote (remote)2026-09-14
Senior Systems Engineer, Tech FoundationsInformation TechnologyRemote (remote)2026-09-11
Senior Software Engineer, Tech FoundationsSoftware EngineeringUSA2026-09-11
Senior Demand Strategy Lead, ExperiencesBusiness Operations/AnalysisUnited States2026-09-11
Staff Software Engineer, Data CatalogSoftware EngineeringUSA2026-09-09
Policy Manager, QualityTrust and SafetyUnited States 2026-09-08
Market AssociateBusiness DevelopmentMexico City, Mexico2026-09-08
Market AssociateSalesMilan, Italy2026-09-08
Senior Community Growth ManagerBusiness DevelopmentBrazil2026-09-03
Senior Manager, Platform Product Management (Payments)Product ManagementUnited States 2026-09-03
Customer Service Partner Operations Manager, Mandarin Speaking (Tokyo Based) Community SupportTokyo, Japan2026-09-02
Customer Service Partner Operations Manager, Mandarin Speaking (Singapore Based) Community SupportSingapore2026-09-02
Customer Service Partner Operations Manager, Mandarin Speaking (Seoul Based) Community SupportSeoul, Korea2026-09-02
Customer Service Partner Operations Manager, Mandarin Speaking (Manila Based) Community SupportManila, Philippines2026-09-02
Staff Platform Manager - GTM & Ops ToolingProduct ManagementUnited States 2026-09-01
Localization Manager, ItalianLocalizationMilan, Italy2026-09-01
Senior Host Development Lead, IncentivesCommunityUnited States 2026-08-31
Senior Market Manager, Vietnamese Speaking (Bangkok Based) Sales & PartnershipsVietnam2026-08-31
Senior Programs & Business Operations LeadBusiness Operations/AnalysisUnited States 2026-08-28
Software Engineer, Tech FoundationsSoftware EngineeringSao Paulo - Brazil2026-08-24
Senior Market Manager, Vietnamese Speaking (Bangkok Based) Sales & PartnershipsBangkok, Thailand2026-08-19
Senior Connectivity Partner Manager, Bangkok (SEA/IN)Sales & PartnershipsBangkok, Thailand2026-08-19
Market Manager, AustraliaBusiness DevelopmentSydney, Australia2026-08-19
Senior Machine Learning Engineer, TrustSoftware EngineeringSan Francisco, CA2026-08-14
Staff Machine Learning Engineer, Traffic IntelligenceSoftware EngineeringUnited States2026-08-13
Programs Operations Lead, Growth LeversOperationsUnited States 2026-08-12
Staff Platform Product Manager, Payments Regional GrowthProduct ManagementMexico2026-08-11
Staff Platform Product Manager, Payments Regional GrowthProduct ManagementBrazil2026-08-11
Staff Experience Designer, InternationalDesignSingapore2026-08-11
Staff Experience Researcher, Incubations (Mixed Methods)Design & ResearchUnited States2026-08-10
Spécialiste principal(e), Soutien PremiumCommunity SupportCanada2026-08-05
Senior Support Specialist, Premium SupportCommunity SupportCanada2026-08-05
Senior Engineering Manager, Media FoundationSoftware EngineeringUnited States2026-08-04
Programs & Business Operations LeadBusiness Operations/AnalysisUnited States2026-08-03
Tech Lead Manager, Oracle ERPSoftware EngineeringBangalore, India2026-08-03
Senior Staff Software Engineer, Marketing TechnologySoftware EngineeringRemote, USA (remote)2026-07-29
Product Program Manager, Roadmap Planning & Program ManagementFinancial Planning and AnalysisSan Francisco, United States 2026-07-29
Support Specialist, PremiumCommunity SupportCanada2026-07-28
Spécialiste au Support PremiumCommunity SupportCanada2026-07-28
Lead Advanced Analytics, ProductAnalyticsUnited States2026-07-24
Senior Platform Product Manager, Payment Platform AccountsProduct ManagementUnited States 2026-07-24
Product Manager, ServicesProduct ManagementSan Francisco, CA, Seattle WA, New York, NY2026-07-23
Staff Backend Engineer - Ads PlatformSoftware EngineeringRemote - USA (remote)2026-07-22
Senior Program Manager, Workplace OperationsEmployee ExperienceSan Francisco, United States2026-07-22
Senior Manager, Technical Program Management (Search & AI Foundations)Technical Program ManagementUnited States2026-07-21
Payments Partnerships Manager, Host PayoutsPartnershipsUnited States 2026-07-21
Operations Engineer, BizTechSoftware EngineeringRemote- USA (remote)2026-07-20
Senior Platform Manager, Data Products, Finance AccountingProduct ManagementUnited States2026-07-20
Senior Machine Learning Engineer, Query IntelligenceSoftware EngineeringUnited States2026-07-14
Senior Manager, Field OperationsSalesMexico City, Mexico2026-07-13
Senior Business Solutions Engineer, BizTech(LegalTech)Engineering & TechnologyBangalore, India2026-07-10
Senior Principal, Competitive IntelligenceFinancial Planning and AnalysisUnited States 2026-07-09
Office Manager, Mexico CityAdministrativeMexico City, Mexico2026-07-01
Senior Platform Product Manager, Trust and SafetyProduct ManagementUnited States 2026-06-28
Programs and Business Operations Lead, Membership & Services OperationsUnited States2026-06-26
Senior Software Engineer, Service Tools Software EngineeringBrazil2026-06-24
Staff Machine Learning Engineer, Assistance EngineeringSoftware EngineeringSan Francisco, CA2026-06-23
Lead Advanced Analytics, Community SupportAnalyticsBengaluru, India2026-06-23
Market Manager - Vacation RentalBusiness DevelopmentTokyo, Japan2026-06-15
Business Development ManagerSalesBerlin, Germany 2026-06-10
Community Engagement Lead, Spain and PortugalBusiness Operations/AnalysisBarcelona, Spain2026-06-04
Senior Machine Learning Engineer, Assistance EngineeringSoftware EngineeringChina2026-06-02
Support Specialist, SafetyCommunity SupportKorea2026-05-29
Principal Machine Learning Engineer- LLM Fine-tuning and Optimization Software EngineeringUnited States2026-05-24
Staff Advanced Analytics, ProductAnalyticsUnited States2026-05-20
Senior Key Accounts ManagerSalesParis, France2026-05-12
Policy Manager, KoreaPublic PolicySeoul, South Korea2026-05-07
Senior Staff Machine Learning Engineer, Post TrainingSoftware EngineeringRemote - USA (remote)2026-05-05
Staff Software Engineer, Unified Data StoreSoftware EngineeringBrazil2026-04-29
CS Forecasting and Demand Planning AnalystCommunity SupportUnited States 2026-04-24
Senior Staff Software Engineer, TrustSoftware EngineeringRemote - US (remote)2026-04-21
Senior Staff Machine Learning Engineer, Growth Platform EngineeringSoftware EngineeringRemote - USA (remote)2026-04-14
Associate Legal Counsel, JapanLegalTokyo, Japan2026-04-13
Regulatory Operations LeadBusiness Operations/AnalysisUnited States2026-04-10
Senior Machine Learning Engineer, PaymentsSoftware EngineeringRemote-USA (remote)2026-03-26
Machine Learning Engineer, Assistance EngineeringSoftware EngineeringChina2026-03-23
Staff Data Scientist, Marketplace Intelligence and ForecastingData ScienceUnited States2026-03-11
Staff Software Engineer, Streaming InfrastructureSoftware EngineeringUnited States2026-03-11
Senior Staff Machine Learning Engineer, TrustSoftware EngineeringRemote - USA (remote)2026-02-05
Growth Marketing Lead, Japan MarketingTokyo, Japan2026-02-05
Senior Market Manager, HotelsBusiness DevelopmentSydney, Australia2026-02-05
Engineering Manager, Guest & HostSoftware EngineeringLondon, United Kingdom2026-01-23
Staff Software Engineer, Marketplaces & Intelligence Data and AISoftware EngineeringUnited States2026-01-12
Senior Staff Software Engineer, PaymentsSoftware EngineeringRemote - Bengaluru, India (remote)2026-01-09
Spécialiste, SécuritéCommunity SupportCanada2025-11-25
Support Specialist, SafetyCommunity SupportCanada2025-11-25
Spécialiste au Support PremiumCommunity SupportCanada2025-09-04
Senior Staff Data Scientist, Guest & Host Marketplace AIData ScienceRemote (remote)2025-07-25
Support Specialist, Premium Community SupportCanada2025-05-01
Senior Staff Machine Learning Engineer, Data & EvalSoftware EngineeringUnited States2025-03-30