Company brief · updated 2026-10-19
arketa.com · B2B · Arketa is the new standard for modern booking software. Enjoy beautiful client checkout, marketing automations, and 24/7 support.
Today: Arketa handles scheduling, payments, and payroll (site homepage)
Roles: Payroll Program Manager · Payroll Specialist
Requirements mention: embedded financial products (Payroll Program Manager) · process design, playbooks (Payroll Program Manager) · payroll, benefits (Payroll Program Manager) · payroll fundamentals, year-end forms (Payroll Specialist) · employee setup, payroll schedules (Payroll Specialist)
Inference: the site already lists payroll, and these two postings indicate it is being scaled as its own product area, with a program owner for strategy and process and a specialist for customer onboarding and support.
Today: 24/7 support (site description)
Roles: Senior Customer Service Representative - SME · Customer Care Representative, AUS · Customer Support Representative
Requirements mention: escalation point, peer coach (Senior Customer Service Representative - SME) · knowledge base articles, training material (Senior Customer Service Representative - SME) · AI-assisted tools (Customer Support Representative) · customer-facing operations, Zoom calls (Customer Care Representative, AUS)
Inference: support capacity is being added in the US and Australia, with the SME role owning escalations and training material.
Today: Arketa handles scheduling, payments, and payroll (site homepage)
Roles: Senior Product Designer
Requirements mention: Arketa app · on-demand video libraries, schedules, bookings and payments (Senior Product Designer) · design system
No inference drawn; one role only.
Today: Studio management software for fitness and wellness businesses (site title)
Roles: Onboarding Specialist
Requirements mention: data migration, data mapping, migration exports (Onboarding Specialist) · billing/autopay transitions, Stripe (Onboarding Specialist) · studio/software management (Onboarding Specialist)
No inference drawn; one role only.
| Department | Open |
|---|---|
| Support | 5 |
| Finance | 1 |
| Engineering | 1 |
| Success | 1 |
8 open roles, all remote, with Support the largest department at 5 roles (2 of them payroll roles), 6 roles in the United States (including 1 in New York City), and 3 opened in the last 30 days against 2 closed.
Seniority: 2 manager, 2 senior, 2 mid, 2 junior
Skills named most: Intercom, Slack, Notion, Stripe, Customer Support, process improvement, payroll fundamentals, payroll expertise, Gusto, Paychex, ADP, Rippling
Locations: All 8 roles are remote. Postings list United States (5), New York City (1), Australia (1), United Kingdom (1); 6 of the 8 are US-based.
If you're applying: Most open roles are in Support, including two payroll roles, and all are remote. Check the location line on each posting: Customer Care Representative, AUS is tied to Australia and Onboarding Specialist to the United Kingdom. Match the listed tools before applying.
If you're selling or recruiting: Support hiring is the largest concentration (5 of 8 roles). Payroll, which the site already lists, is being staffed as a newer embedded product area with a program manager and a specialist. Payroll and support leads are the clearest contacts; the Controller, Senior Product Designer and UK Onboarding Specialist are single roles.
| Title | Department | Location | Posted |
|---|---|---|---|
| Customer Care Representative - Australia | Support | Australia (remote) | 2026-10-23 |
| Customer Support Representative - United States | Support | United States (remote) | 2026-10-23 |
| Controller | Finance | United States (remote) | 2026-10-05 |
| Senior Customer Service Representative - SME | Support | United States (remote) | 2026-10-05 |
| Payroll Program Manager | Support | United States (remote) | 2026-09-22 |
| Senior Product Designer | Engineering | New York City (remote) | 2026-09-16 |
| Payroll Specialist | Support | United States (remote) | 2026-08-11 |
| Onboarding Specialist | Success | United Kingdom (remote) | 2026-08-05 |