Company brief · updated 2026-10-19
duffel.com · Consumer · Any business – from travel startups to financial enterprises - can build with Duffel to search and book flights, stays, add ancillaries, charge customers, manage orders and more.
Today: "Access flights from 300+ airlines" (site heading)
Roles: Product Manager - Flights
Requirements mention: NDC · GDS · LCC · debug API integrations · developer experience
Inference: the Flights product role asks for hands-on API debugging and work across NDC, GDS and LCC content. That points to continued work on the existing flight search and booking API rather than a new product line.
Today: Charging customers and earning commission through the API (site: "charge customers", "Earn commission")
Roles: Product Manager - Payments
Requirements mention: commission tracking · payouts · automated commission flows · settlement · reconciliation
Inference: the posting describes a Payments team that runs payment acceptance, supplier settlement, reconciliation and commission flows, and lists 'automated commission flows'. That suggests work on the payments infrastructure behind bookings.
Today: "Comprehensive docs, user guides, client libraries in Node.js, Python and Ruby" (site)
Roles: Head of Technical Support · Technical Support Engineer (API) · Senior Customer Success Engineer - API · Partner Engineer (Pre and Post Sales)
Requirements mention: webhooks · authentication · troubleshooting guides · debugging integration issues · RESTful API · technical discovery · proof-of-concepts
Inference: four open roles in Customer Success and Engineering support customers integrating Duffel's API, including a Head of Technical Support role. That suggests the team helping API customers before and after sale is growing. The Head role lists troubleshooting guides and customer documentation, so more support material is a likely output.
Today: "Give customers the flexibility they want" (site heading); changes and cancellations (site)
Roles: Travel Support Consultant, US · Travel Support Consultant, London
Requirements mention: ticketing · re-issues and refunds · BSP Link · GDS · NDC systems
Inference: two consultant roles, one in the US (Travel Operations) and one in London (Operations), both ask for ticketing, re-issue and refund work on GDS and NDC bookings. That is consistent with ongoing operational support for flight bookings.
| Department | Open |
|---|---|
| Customer Success | 3 |
| Engineering | 2 |
| Product | 2 |
| People | 1 |
| Operations | 1 |
| Travel Operations | 1 |
Of 11 open roles, Customer Success has 3, Engineering 2, Product 2, and People, Legal, Travel Operations and Operations 1 each; 8 roles are tagged London.
Seniority: Mid 5, senior 2, manager 1, director 1, unknown 2.
Skills named most: Zendesk, webhooks, GDS, reconciliation, BSP Link, Jira, authentication, NDC systems, REST APIs, Travelport/Galileo, Sabre, Elixir
Locations: London, United Kingdom (5) and London (3); New York, United States (2); United States (1). 8 of 11 roles are marked remote; postings do not say where remote hires can be based, so check each one.
If you're applying: Check the required skills against each posting before applying. The API support and Partner Engineer roles ask for webhooks and authentication. The Travel Support Consultant roles ask for GDS ticketing and BSP Link. Product Manager - Flights asks for NDC, GDS and LCC experience, and Product Manager - Payments asks for commission tracking and settlement. The backend engineering role lists Elixir, Phoenix, Kubernetes and Google Cloud Platform.
If you're selling or recruiting: Customer Success has the most open roles (3), and 8 of 11 roles are tagged London. Opening lines for a call could be the API support and integration roles (4, including a Head of Technical Support and a pre- and post-sales Partner Engineer) or the Payments product role.
| Title | Department | Location | Posted |
|---|---|---|---|
| Technical Support Engineer (API) | Engineering | New York, United States (remote) | 2026-10-16 |
| Recruitment Lead | People | London, United Kingdom (remote) | 2026-10-02 |
| Head of Technical Support | Customer Success | London, United Kingdom (remote) | 2026-09-16 |
| Partner Engineer (Pre and Post Sales) | Customer Success | New York (remote) | 2026-09-09 |
| Product Manager - Flights | Product | London, United Kingdom (remote) | 2026-08-04 |
| Product Manager - Payments | Product | London, United Kingdom (remote) | 2026-07-07 |
| Software Engineer (Backend) | Engineering | London | 2026-05-28 |
| Travel Support Consultant, London | Operations | London | 2026-03-05 |
| Senior Customer Success Engineer - API | Customer Success | London | 2026-03-05 |
| Travel Support Consultant, US | Travel Operations | United States (remote) | 2026-03-05 |