Company brief · updated 2026-10-12
pagerduty.com · B2B · Turn incidents into intelligence. PagerDuty's AI-first Operations Platform helps you automate, resolve, and prevent critical issues — from detection to resolution.
Today: The PagerDuty Operations Cloud, an AI-first operations platform with 750+ integrations, per the company site
Roles: Principal Product Manager - Platform Security · Senior Security Engineer - Cloud Security
Requirements mention: zero-trust · hardened multi-tenant isolation architecture · vulnerability and posture tooling · Istio service mesh · KMS-backed key management
Inference: the two Principal Product Manager postings describe owning and building a platform security portfolio. It spans the Identity & Permissions platform, customer-facing security products such as IP Allow list and SCIM, admin experience, and partner security and governance. The cloud security engineer posting covers the internal infrastructure side. This suggests continued investment in identity, permissions and tenant isolation for the Operations Cloud.
Today: AI agents, including the SRE Agent, that detect issues, diagnose root causes and orchestrate fixes, per the company site
Roles: AI/ML Engineer · Senior AI/ML Engineer
Requirements mention: agent frameworks · LLM apps · RAG · LangChain · LlamaIndex · vector databases
Inference: the AI/ML Engineer posting names Incident Management AI Agents and event intelligence across the Operations Cloud. This suggests continued engineering investment in the agents the site describes, with this team based in Lisbon. The Senior AI/ML Engineer posting has no detail in the data.
Today: Operations Cloud plans, with a SKU architecture being migrated from legacy to modern Operations Cloud plans, per the Director of Pricing & Monetization posting
Roles: Director of Pricing & Monetization · IT Product Manager - Billing and Revenue Systems
Requirements mention: packaging architecture · SKU design · usage-based levers · billing systems · quoting infrastructure · entitlements · ASC 606
Inference: the Director of Pricing posting (opened April 2026) describes a SKU migration from legacy to modern Operations Cloud plans. The billing systems role (opened May 2026) is also still open. This suggests the plan restructuring is still in progress, though roles open this long can also reflect a slow search.
Today: The Operations Cloud sold to enterprises; the Enterprise Account Executive (San Francisco) posting names Operations Cloud conversions across enterprise customers
Roles: Enterprise Account Executive (San Francisco) · Enterprise Account Executive - Florida · Territory Executive - Illinois · Territory Executive (US)
Requirements mention: multi-product sales · multi-product SaaS sales motions · upsell and cross-sell motions · complex, long-cycle enterprise sales
Inference: one posting names Operations Cloud conversions, and the others ask for multi-product and expansion selling. Together they suggest a focus on selling more products into existing enterprise accounts.
Today: Developer resources and 750+ integrations, described on the company site
Roles: Senior Developer Advocate
Requirements mention: AI agent frameworks · modern AI tooling · PagerDuty API · open source projects · live demonstrations
Inference: two Senior Developer Advocate postings, in Toronto and Atlanta, point to developer content on AI agents and the PagerDuty API. The evidence is limited to these two postings.
Today: Internal work rather than a product; the site links an engineering blog post titled 'From Experiment to Essential: Making Every Engineer an AI Agent Engineer'
Roles: Sr. Product & Design Operations Manager · Senior Internal Communications Manager - Go To Market (GTM) · Senior FP&A Manager · Senior HRIS Analyst · Senior Corporate Counsel, Commercial Team · Procurement Manager
Requirements mention: building custom Claude skills · building agentic AI workflows · product development AI Transformation · deploying AI in finance operations and workflows · generative AI contract review tools · AI-Driven Efficiency
Inference: the product ops and internal comms postings name Claude, and product ops also asks for agentic AI workflows. The Senior FP&A Manager, Senior Corporate Counsel, Senior HRIS Analyst and Procurement Manager postings also ask for AI use. This suggests AI use is being written into requirements across several business functions, though not every posting includes it.
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Of 51 open roles, 23 sit in sales, solutions consulting, customer success and sales operations, development and leadership, so hiring leans toward go-to-market teams.
Seniority: Mostly senior (27 of 50 roles with a level), with 7 mid, 4 junior, 5 manager, 4 director and 3 principal roles.
Skills named most: Salesforce, Claude, negotiation, Tableau, account management, SaaS, MEDDPICC, Value Selling, AI agents, enterprise sales, Gainsight, consultative selling
Locations: 12 of 51 roles are remote, all tied to the USA: Remote (USA - Boston, MA), Remote (USA - San Francisco, CA) or Remote (USA). The other roles list a city without stating remote status. These are mainly San Francisco, Atlanta and Toronto, plus Lisbon for the AI/ML engineers and Santiago for the Director, Customer Success and Country Manager.
If you're applying: Match your background to the requirement lists above. Security, product AI and enterprise sales roles have the most specific requirements. Postings across several functions ask for hands-on use of AI tools, and the product ops and communications roles name Claude. The same title often appears in several cities with different pay and currency, so apply to the posting whose location fits.
If you're selling or recruiting: The enterprise sales hiring and the move from legacy to Operations Cloud plans show where go-to-market effort is going. Note that the pricing and billing roles have been open since April and May. Postings name these internal systems: NetSuite, Coupa, Zuora, Anaplan, Workday, Salesforce, Clari, Gong, Snowflake, Tableau, MindTickle, Highspot and Salesloft. The Senior FP&A Manager, Procurement Manager, Senior Corporate Counsel and Senior HRIS Analyst postings ask for AI use; the Tax Manager and Senior Paralegal postings do not. Seventeen roles opened in the last 30 days and none closed.
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