Company brief · updated 2026-10-19
roofr.com · Consumer
Today: Roofr's CRM, which has everything roofing businesses need to win, run, and close jobs in one software
Roles: Onboarding Manager, Bilingual (English/Spanish) - Contract · Onboarding Manager, Bilingual (Spanish) · Customer Success Manager
Requirements mention: customer onboarding · live training sessions · group webinars · onboarding playbook · adoption data · B2B · SaaS
Inference: the company is adding onboarding and success staff to help roofing businesses adopt the CRM, including Spanish-language onboarding in Remote - LATAM (contract) and Remote - Canada.
Today: Roofr's CRM for roofing contractors, sold by subscription
Roles: Senior Account Executive (Remote - US) · Senior Account Executive (Remote - Canada) · Field Sales Development Representative
Requirements mention: full-cycle sales process · outbound prospecting · cold-calling · high-velocity, lower-ARPU subscription sales · new customer acquisition · Roofing and/or construction experience
Inference: the company is adding outbound new-customer sales capacity in the US and Canada for a high-volume, lower-price subscription product.
Today: Roofr's CRM, where the posting says self-serve analysis will sit
Roles: Senior Data Analyst · Staff Data Scientist
Requirements mention: AI/ML and automation tools · cloud data warehouses · Snowflake · experimentation · A/B tests · causal inference models
Inference: the company is building analytics capacity. The Senior Data Analyst posting describes an AI-first business intelligence platform for self-serve analysis within the CRM.
Today: Roofr's CRM for roofing businesses, supported over phone and chat
Roles: Customer Support Specialist, Bilingual (Spanish), Contract · Customer Support Specialist, Bilingual (Spanish)
Requirements mention: bilingual customer support experience · phone and chat channels · troubleshoot complex issues · high daily volume of customers · Intercom
Inference: the company is adding Spanish-language support capacity in Remote - LATAM (contract) and Remote - Canada.
Today: Free instant roof estimates that capture leads, part of the CRM
Roles: Lead Product Designer, Growth
Requirements mention: growth-focused product design · A/B tests · AI-enabled workflows
Not inferred. One open role in product.
| Department | Open |
|---|---|
| Customer Success | 3 |
| Sales | 3 |
| Engineering | 3 |
| Customer Support | 2 |
| Product | 1 |
Of 12 open roles, 8 are customer-facing (Sales 3, Customer Success 3, Customer Support 2), 4 require Spanish, Remote - Canada holds 8, and 10 opened in the last 30 days.
Seniority: 5 senior, 2 manager, 2 mid, 2 junior, 1 staff.
Skills named most: CRM, Intercom, Aircall, customer onboarding, outbound prospecting, cold-calling, Snowflake, DBT, SQL, Looker, Sigma, Metabase
Locations: All 12 roles are remote: Remote - Canada (8), Remote - US (2), Remote - LATAM (2). Both LATAM roles are contract positions.
If you're applying: Check location, language and contract status first. The two Spanish-language support roles and two Spanish-language onboarding roles are split between Remote - LATAM (contract) and Remote - Canada. The Senior Account Executive roles ask for SaaS sales and cold-calling experience in a high-velocity, lower-price subscription model.
If you're selling or recruiting: Ten of 12 roles opened in the last 30 days, and 8 of 12 are customer-facing across Sales, Customer Success and Customer Support, with 4 requiring Spanish. A conversation about outbound sales or bilingual customer-facing hiring fits the current pattern. Ask which of these roles is hardest to fill.
| Title | Department | Location | Posted |
|---|---|---|---|
| Customer Support Specialist, Bilingual (Spanish), Contract | Customer Support | Remote - LATAM (remote) | 2026-10-16 |
| Customer Support Specialist, Bilingual (English/Spanish) | Customer Support | Remote - Canada (remote) | 2026-10-16 |
| Onboarding Manager, Bilingual (English/Spanish) - Contract | Customer Success | Remote - LATAM (remote) | 2026-10-15 |
| Onboarding Manager, Bilingual (Spanish) | Customer Success | Remote - Canada (remote) | 2026-10-15 |
| Lead Product Designer, Growth | Product | Remote - Canada (remote) | 2026-10-07 |
| Customer Success Manager | Customer Success | Remote - Canada (remote) | 2026-09-29 |
| Field Sales Development Representative | Sales | Remote - US (remote) | 2026-09-25 |
| Senior Data Analyst | Engineering | Remote - Canada (remote) | 2026-09-24 |
| Senior Account Executive | Sales | Remote - US (remote) | 2026-09-22 |
| Senior Account Executive | Sales | Remote - Canada (remote) | 2026-09-22 |
| Staff Data Scientist | Engineering | Remote - Canada (remote) | 2026-09-17 |
| Senior Security Engineer | Engineering | Remote - Canada (remote) | 2026-09-15 |