Company brief · updated 2026-10-19
usepylon.com · B2B
Today: "Support Agent Resolve customer questions automatically across every channel, bringing in humans when judgment is needed." (company site)
Roles: Software Engineer, AI · Software Engineer, Product
Requirements mention: building agentic products in production · agentic products in production · Pylon's AI features · AI evals · Improve LLM observability · prompt executions · search infra
Inference: the AI role's focus on evals, LLM observability, prompt executions and search infra suggests work on measuring and improving the quality of the existing agent features rather than a new product line.
Today: "Pylon: Agentic B2B Support" (company site title)
Roles: Software Engineer, Infrastructure · Software Engineer, Security
Requirements mention: core infrastructure · CI/CD pipelines · observability · application security · bug bounty · disclosure programs · vulnerability management
No inference drawn. These are single general-purpose roles.
Today: "Support Agent Resolve customer questions automatically across every channel, bringing in humans when judgment is needed." (company site)
Roles: Head of Customer Success · Head of Support · Product Support Engineer
Requirements mention: Agentic Support · usage-based product · expansion number · renewal and save motions · dogfooding and Championship programs · product-feedback systems · Dogfood Pylon's suite of support products · hiring ahead of demand
Inference: the Head of Customer Success posting says the role leads 'making agentic support the way its 1,600+ customers work', and it carries expansion and usage-based targets. This suggests the next push is getting existing customers to adopt the agent features, with Pylon's own support team using the product first.
Today: "We're building Pylon specifically for how B2B teams actually work — with complex accounts, multiple stakeholders, and conversations across multiple platforms." (company site)
Roles: Head of Solutions
Requirements mention: implementation · migrations · integrations · Sales Engineering · Professional Services
No inference drawn. This is a single role.
Today: "Pylon: Agentic B2B Support" (company site title)
Roles: Account Executive, EMEA · Account Executive
Requirements mention: full-cycle SaaS sales · $10k–$100k ARR deals
No inference drawn. Two GTM roles in two cities are too few to read a pattern.
| Department | Open |
|---|---|
| Engineering | 6 |
| GTM | 2 |
| Product | 2 |
| Support | 2 |
| Success | 1 |
| Solutions Engineering | 1 |
| Operations | 1 |
Pylon is pairing a six-role San Francisco engineering build-out with four new functional heads (Support, Customer Success, Solutions, People & Operations), while new openings have slowed: 1 in the last 30 days versus 3 in the prior 30, with 2 closed.
Seniority: Mostly mid-level (7), with 2 director, 1 VP, 1 manager, 2 intern and 2 with unknown level.
Skills named most: React, Golang, GraphQL, AWS, full-stack fundamentals, AI for software development, AI evals, outbound prospecting, Salesforce, demos, Scratchpad, Salesbricks
Locations: 13 roles in San Francisco, 1 in London, UK (Account Executive, EMEA) and 1 in New York (Account Executive). No role is tagged remote; the remote field is blank on 3 roles.
If you're applying: Engineering roles in San Francisco are the largest group. Start with Software Engineer, AI and Software Engineer, Product, the two that name agentic product work. Confirm location, since no role is tagged remote.
If you're selling or recruiting: Approach them on the 6-role Engineering build-out and the four functional-head hires (Head of Support, Head of Customer Success, Head of Solutions, Head of People & Operations). Hiring velocity is slowing, so the most recent opening (Account Executive, EMEA, opened 2026-10-15) is the freshest contact point.
| Title | Department | Location | Posted |
|---|---|---|---|
| Account Executive, EMEA | GTM | London, UK | 2026-10-15 |
| Product Designer | Product | San Francisco | 2026-09-11 |
| Head of Customer Success | Success | San Francisco | 2026-09-11 |
| Software Engineer, Intern | Engineering | San Francisco | 2026-07-10 |
| Software Engineer, AI | Engineering | San Francisco | 2026-07-09 |
| Software Engineer, New Grad | Engineering | San Francisco | 2026-07-09 |
| Software Engineer, Security | Engineering | San Francisco | 2026-07-09 |
| Software Engineer, Infrastructure | Engineering | San Francisco | 2026-07-09 |
| Software Engineer, Product | Engineering | San Francisco | 2026-07-09 |
| Head of Support | Support | San Francisco | 2026-07-08 |
| Head of Solutions | Solutions Engineering | San Francisco | 2026-06-08 |
| Head of People & Operations | Operations | San Francisco | 2026-05-28 |
| Product Manager | Product | San Francisco | 2026-04-15 |
| Product Support Engineer | Support | San Francisco | 2025-09-26 |
| Account Executive | GTM | New York | 2025-05-07 |